Returns & Cancellations
Effective date: December 20, 2025
This Returns & Cancellations Policy explains how returns, replacements, and order cancellations are handled for Dream Carnival products offered through driiP Design Studios™.
By placing an order on www.driipdesigns.com, you agree to the terms outlined below.
If you have any questions, contact:
driipdesignstudios@gmail.com
Made-to-Order Products
All Dream Carnival phone cases — including future fine art photography edition phone cases — are printed to order.
Each case is produced specifically for your selected device and finish after your order is placed.
Because of this made-to-order process, returns and cancellations are limited as outlined below.
Returns & Replacements
We will gladly replace or refund an item if it arrives:
Damaged
Defective
Incorrect due to our error
If there is an issue, please contact us within 7 days of delivery and include:
Your order number
Photos of the issue (if applicable)
Once verified, we will arrange a replacement or refund as appropriate.
What we do not accept
Because all cases are made to order, we do not accept returns for:
Buyer’s remorse
Incorrect phone model selected at checkout
Color or appearance differences due to screen display variations
Normal wear and tear
Please double-check your device model before placing your order.
Cancellations
Before production
Orders may be canceled within three (3) hours of placement, provided production has not yet begun.
Because cases are printed to order, production may begin shortly after purchase.
After production
Once production has started, the order can no longer be canceled.
Exchanges
We do not offer direct exchanges.
If your item qualifies under our return conditions (damage, defect, or error), we will arrange a replacement or refund.
Refunds
Approved refunds will be issued to the original payment method.
Processing times may vary depending on your payment provider.
Shipping Issues
If your order arrives damaged or appears lost in transit:
Contact us with your order number
Include photos if applicable
We will work with you to resolve the issue.
driiP Design Studios is not responsible for orders delivered to an incorrect address provided by the customer.
A Final Note
Every Dream Carnival case is created from a real, physical artistic process and printed specifically for you.
We stand behind the work and will always make things right should an error occure.
If you ever have a concern, reach out. You’re not dealing with a faceless brand — you’re dealing with a studio that cares about what leaves its doors.
— Ken